Shipping policy

Shipping Policy

Welcome to The Furr Seasons! We’re committed to delivering your pet products as quickly and safely as possible, so you and your furry friends can enjoy them in no time. Please read our shipping policy below for all the details.

Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed after 2:00 PM will be processed the next business day. Please note that during peak seasons or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Times

We offer a variety of shipping options to suit your needs:

  • Standard Shipping:
    Estimated Delivery: 7-15 business days
    Rate: Free on orders over $50, or $5.99 for orders under $50

  • Expedited Shipping:
    Estimated Delivery: 2-3 business days
    Rate: $15.99

  • Express Shipping:
    Estimated Delivery: 1-2 business days
    Rate: $19.99

Note: Delivery times may vary depending on your location and the courier service. Business days are Monday through Friday, excluding holidays.

International Shipping

We offer in international shipping

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly from your Shopify account by logging in and going to the “Order” section.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas.

  • We are unable to ship hazardous materials such as pet medications, certain toys, and specialty items. If your order contains restricted items, we’ll notify you directly.

Missing or Lost Packages

If your package is lost in transit or marked as "Delivered" but you haven't received it, please contact our customer support team at support@thefurrseasons.com. We’ll do our best to investigate and resolve the issue. Note: We cannot take responsibility for packages once marked as delivered by the carrier.

Damaged or Defective Items

If any items in your order arrive damaged or defective, please contact us within 7 days of receiving your package. We'll arrange a replacement or refund. Kindly provide photos of the damage so we can assist you efficiently.

Returns & Exchanges

We hope you love your purchase, but if you're not satisfied, we offer a 30-day return policy on some items. Please refer to our Return & Exchange Policy for further details.

Customer Support

If you have any questions about shipping, tracking, or need assistance with an order, feel free to reach out to our friendly customer support team at support@thefurrseasons.com. We’re here to help!

Thank you for shopping with The Furr Seasons – your one-stop shop for all things pet! 🐾